Privacy Policy

SG PR Infotech LLP is a registered limited liability partnership based in India. We use WhatsApp Business messaging to communicate with customers, respond to inquiries, send updates, and provide support related to our products and services.

When you message us on WhatsApp or interact with us through our website, we may collect:

• Your name and WhatsApp phone number
• Profile information made available to us via WhatsApp (such as your display name and profile photo, if public)
• The content of messages you send us, including text, images, documents, or other media
• Information you voluntarily provide during conversation (e.g., order details, queries, feedback)
• Technical information such as message timestamps and delivery status

We do not collect sensitive personal data (such as financial account details, health information, or government ID numbers) through WhatsApp unless you voluntarily share it and it is necessary to resolve your specific request.

We use the information collected via WhatsApp to:

• Respond to your messages, questions, and support requests
• Send you order updates, confirmations, notifications, or service-related alerts (where applicable)
• Improve our customer communication and support quality
• Maintain records of business communications for legitimate business purposes
• Comply with applicable legal and regulatory requirements

We do not use your WhatsApp information for unsolicited marketing unless you have explicitly opted in to receive promotional messages, and you may opt out at any time.

• WhatsApp / Meta: Messages sent and received through WhatsApp are processed by Meta Platforms, Inc. as the provider of the WhatsApp Business Platform, in accordance with Meta's Privacy Policy and WhatsApp's own terms.
• Internal use: Information may be accessed by authorized personnel of SG PR Infotech LLP for the purpose of responding to and managing communications.
• Service providers: We may use third-party tools (e.g., business messaging platforms, CRM systems) to manage WhatsApp communications, under appropriate confidentiality obligations.
• Legal requirements: We may disclose information if required by law, legal process, or to protect our rights, safety, or property.

We do not sell your information to third parties.

We retain WhatsApp conversation data only for as long as necessary to fulfill the purposes described in this policy, respond to your inquiries, maintain business records, or comply with legal obligations. You may request deletion of your data at any time (see Section 7).

We take reasonable technical and organizational measures to protect information shared with us via WhatsApp from unauthorized access, loss, or misuse. However, WhatsApp messages are also subject to WhatsApp's own end-to-end encryption and security practices, which are outside our direct control.

You have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of promotional messages (you can do this by replying "STOP" or contacting us directly)
• Withdraw consent for us to contact you via WhatsApp

To exercise these rights, contact us using the details in Section 10.

Our WhatsApp Business communications are not directed at individuals under the age of 18. We do not knowingly collect information from children through this channel.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date above indicates the most recent revision. Continued use of our WhatsApp Business communications after changes are posted constitutes acceptance of the updated policy.

For questions about this Privacy Policy or to exercise your data rights, contact: